Vyntara Trade Ltd is committed to providing professional, efficient and considerate services to customers in the EU. This service policy is formulated in accordance with relevant EU consumer protection regulations, and aims to clarify the content, standards and guarantees of the services we provide to our customers, so as to ensure that you have a quality experience when purchasing and using our bags. If you have any questions or suggestions about our services, you can contact us at any time via email [email protected] or visit the website vyntaratrade.com.
Customer Consulting Service
Consulting Channels: We provide you with a variety of consulting channels, including official website online customer service, email ([email protected], we will reply within 24 hours)
Consulting Content: Whether you want to know product information (such as material, size, style, inventory, etc.), order status (such as payment, delivery, transportation, etc.), return and exchange policy, or have other questions about our services, our customer service team will patiently answer you.
Order processing service
Order confirmation: After you successfully place an order and complete the payment, we will send an order confirmation email to your reserved mailbox within 1 working day. The email contains details such as order number, product information, delivery address, payment amount, etc. If you do not receive a confirmation email, please check the spam box or contact us in time to verify.
Order modification and cancellation: Before the order is shipped (that is, within the 5-7 days of shipping preparation period), you can apply to modify the order information (such as delivery address, contact number, etc., before the logistics information is generated) or cancel the order. You can modify the order through online customer service or email application, and cancel the order in the website "My Order" or contact customer service. If the order has been shipped, it cannot be modified or canceled directly. You can refer to our return and exchange policy for subsequent processing.
Product quality assurance service
Quality commitment: All our bag products have undergone strict quality inspections to ensure that they meet relevant quality standards. Under normal use, if there are quality problems caused by non-human factors (such as suture detachment, hardware accessories damage, etc.), we will provide corresponding after-sales guarantee.
After-sales support service
Return and exchange assistance: If you need to return or exchange goods, our customer service team will assist you throughout the process, including answering questions about return or exchange, guiding you to fill in application information, providing return address, etc., to ensure that your return and exchange process is smooth and efficient. For specific return and exchange rules, please refer to our "EU Return Policy".
Complaint handling: If you have any complaints about our products or services, you can feedback through the above consultation channels. We will verify the complaint within 48 hours after receiving it and provide a solution within 7 working days. For reasonable complaints, we will take timely measures to remedy and continuously improve the quality of service.
Privacy and data protection service
We strictly abide by the EU General Data Protection Regulation (GDPR) and keep your personal data (such as name, address, contact information, etc.) provided during transactions and interactions strictly confidential. We will take security measures such as encrypted storage and access control to protect your data security and will not disclose it to third parties without your authorization. For specific data processing and protection details, please refer to our "EU Privacy Policy".
Service policy update
This service policy may be adjusted according to changes in EU regulations, business development needs, etc. The updated policy will be published on our official website vyntaratrade.com, and the update date will be clearly marked. If the policy changes involve important content, we will notify you by email or other means. It is recommended that you check this policy regularly to keep up to date with the latest terms of service.
We always put customer satisfaction first and look forward to bringing you a pleasant shopping experience through high-quality service. Thank you for choosing Vyntara Trade Ltd!